Ordering

On weekdays during opening hours we can accept your orders by phone in Hungarian and in English.

You can send us an order through our website - on weekdays and weekend - day and night.

During ordering process you can give us your name, address, the product’s name and quantity. You can order more units or more products at the same time. You can send us your order by clicking on „Place an order” button. Harps’s Ltd. does not give your data to a third party.

Our system will send an order confirmation to the e-mail address which you indicate during ordering process. Please check the data of the confirmation, because we post the ordered product(s) to the indicated name and address. If you would like to change your order, you can do this by sending us an e-mail to harps@harps.hu within 2 hours after placing your order.

Delivery and payment

After receiving your order we will send you a proforma-invoice. Please transfer the amount of the proforma-invoice, which contains delivery cost as well, to our bank account. It is very important to indicate your name and the number of the proforma-invoice in your bank transfer! When the full amount of the invoice arrives to our account, we will send the package to your address.

Placing an order

When the full amount of the proforma-invoice arrives to our account, we will ship the goods to your delivery address by post.

If the ordered product is out of stock, we will infrom you about the possible delivery date in e-mail.

If you would like to receive the package at a later date, you can indicate such of your request at „Note”.

Warranty terms

- We grant you 1 year guarantee from the purchasing date. Warranty terms can be found at the end of each product description.

- Within 8 days of receiving the product, the buyer has the right to cancel the agreement – with a written declaration. In this case the buyer can ask the repayment of the product’s price, if he/she returns - at private expense - to HARP’S Ltd.’s address (H-5000 Szolnok, József Attila út 38. I/8., Hungary) the original invoice and the product in original package, clean, without damages, and in condition of being proper used.

Note: In some cases product descriptions may contain different warranty terms.

Useful advice

In order to avoid delivery problems, we would like to give some advice to our buyers:

It is important to give us exact delivery datas. If you are the buyer, but at the delivery address your name does not indicated on the door or on the letter-box, in order to avoid mis-delivery. please indicate that name as well, which is stated there.

If the delivery-man founds nobody at the address, he leaves a note of advice. Unfortunately this note sometimes losts or disappears, because the letter-box cannot be closed or there are too many ad papers in it etc. If you are waiting for a package, please always check your letter-box carefully for having a note of advice.

What you should have to do if your package disappears?

Harp’s Ltd. has an up-to-date recording about orders. If a package doesn’t arrive to you, please inform us about the problem in an e-mail to harps@harps.hu or by phone on +36/56/410-916 or +36/20/9426-380 numbers. We will be able to give you the postal label number, with this you can get information at the local post office. If it has no result, than we will start an inquiry at the post in order to find out what happened to the package. In case of any delivery problem please do not hesitate to contact us and we will make the further steps.